Trouble Signing In?If you have registered for a course on this website, enter in the email address and password you provided when you signed up.
If you were signed up by someone else or have forgotten your password click on the 'Forgot your password?' link on the login page.
If you have forgotten your user information or you are encountering an error contact support at (877) 602-9877
How Do I Access My Certificate? If you are viewing this from the website:
Click on your account name above, you will be redirected to your account.
If you are not logged in, click on the 'Sign In or Register' link above to sign in.
Your course will be located under the My List tab.
Click on the 'Certificate' button and navigate to 'Download Certificate', you will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
If you are viewing this from the webcast viewer:
Once the program has finished, click on the 'Certificate' tab
You will have the option to download or email your certificate.
You may first be required to swear to an affadavit, answer a quiz or complete an evaluation in order to receive your certificate.
How do I update my email address or password on my account? UPDATE EMAIL ADDRESS
To update your email address, please log into your customer account and select the “Change Email" button below your profile photo.
Enter your new email address then enter it a second time to confirm it, and click the "Update Email" button
UPDATE PASSWORD
To update your password, please log into your customer account and select “Change Password” button below your profile photo.
Enter your new password, enter it again and click the "Update Password" button
Technical Issues
I Can See The Video, But I Can't Hear AnythingConfirm that sound is enabled on your computer.
Check that your system volume is not muted
Check that the volume on the viewer is turned up
If you have external speakers, check the following -
The speakers are plugged into an outlet
The speakers are plugged into your computer
The speakers are turned on and the volume knob is turned up
If you have built-in speakers, check the following -
The speaker are not muted via a mute key on your keyboard
Try closing the viewer tab, returning to your online account and launching the viewer again.
Test audio from other flash videos from another site, e.g. www.youtube.com
If you are still having issues hearing the webcast, please contact your System Administrator for additional help.
My Video Is Stuck On Break/Has Stopped PlayingTry refreshing your viewer by pressing the 'F5' key on your keyboard (Windows) or by pressing the 'Command' and 'R' key on your keyboard (Mac).
Additionally the viewer can be closed and relaunched by clicking on "Launch Viewer" again from your customer account, or by following the link in your email.
