When Everybody's Angry

When Everybody's Angry
Karen B. Everitt, JD

• Adapt a strategy for dealing with disruptive behaviors in the medical practice
• Develop an office- or practice-wide action plan for managing angry patients and colleagues.
• Evaluate the patient’s acuity, other clinical considerations, contractual obligations, and continuity of care before terminating patient relationships

Faculty and Planning Committee Disclosures
Ms. Everitt has no disclosures.

Accreditation
The Arizona Osteopathic Medical Association (AOMA) is accredited by the American Osteopathic Association (AOA) to provide osteopathic continuing medical education for physicians. The AOMA designates this program for a maximum of 1 AOA Category 1-A credits and will report CME and specialty credits commensurate with the extent of the physician's participation.

The Arizona Osteopathic Medical Association (AOMA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Arizona Osteopathic Medical Association (AOMA) designates this enduring material activity for a maximum of 1 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity.

GRIEVANCE POLICY: The AOMA strives to provide continuing medical education programs to fulfill the needs of the attendees and to meet the AOA Uniform Guidelines and AOA Accreditation Requirements. Comments, questions, or complaints should be forwarded to AOMA Executive Director Josephine Zammuto, by calling the AOMA Office at 602-266-6699 or by mail to AOMA, 1951 W Camelback Rd, Suite 105, Phoenix, AZ 85015 or by email to info@azosteo.org.