Cynthia Penkala, CMM, FACMPE

Senior Director of the Physician Services Department

American Osteopathic Association

Cynthia (Cindy) Penkala, CMM, CMPE is the Senior Director of the Physician Services Department at the AOA. In her role, she provides and oversees guidance to AOA Affiliates, osteopathic physicians, and their practices on issues impacting the daily operations of the medical practice. She raises awareness of issues that may impact osteopathic physicians and their practices and administers the development of member education to assist physicians. With over 40 years of working in the healthcare industry, including 16+ years of medical association experience, 18 + years managing physician practices, owning her own billing and consulting service, and an additional 10 years working in the medical field in general, Cindy uses her versatile skill set to help physicians and their practices be successful. She achieves this through a continual focus on service offerings, investigation, education, process improvement, and a solid background in healthcare services, organizational management, medical billing, and personnel recruitment. Her drive is fueled by her passion to make sure physicians have a choice between becoming employed and remaining independent.